Account Service Agent – Personal Account Services

About the role

The Account Service Agent will process client transactions for personal accounts, ensuring accuracy and quality across multiple RBC product lines. You will work in a fast‑paced, highly dynamic environment supporting Caribbean jurisdictions.

Key responsibilities

• Open personal accounts and enroll clients in digital banking, meeting service level agreements.
• Perform post‑verification activities, client record amendments, and account maintenance for the Roytrin product.
• Process non‑financial activities using T24, FCIS and RIBS systems.
• Ensure all documents and data are complete and accurate, returning any errors for correction.
• Maintain daily tracking worksheets for monthly reporting and assist with other team functions as required.

Required profile

• Minimum entry requirements: 5 O’Level passes including English and Mathematics.
• Strong client‑first orientation and ability to work under rigid timelines.
• Sound business knowledge of service and operations.
• Exposure to relevant bank technology.

Required skills

• Proficiency with T24 banking system.
• Experience using FCIS and RIBS applications.

What we offer

• Dynamic and collaborative team environment.
• Opportunities for challenging work and professional development.
• Supportive leaders who encourage growth.