Client Associate - Trincity Branch

About the role

RBC is hiring a Client Associate for its Trincity branch in Trinidad. You will deliver the bank's client experience, using time on the counter and the floor to meet client needs, help with day-to-day transactions and enquiries, and give proactive advice on the benefits of digital banking. You may also become a Primary Cash Custodian and manage the branch's bulk cash operations.

Key responsibilities

• Support Sales & Service professionals and RBC partners in delivering excellent customer service and credit and banking solutions.
• Advise clients on everyday banking, new account opening, term deposits and credit cards, and introduce them to a Sales Professional or book an appointment.
• Manage the flow of clients on the floor, welcome them at entry and help them use RBC's multi-channel and digital solutions.
• Resolve client concerns at first point of contact, log complaints on the complaints handling system and inform clients of the complaint process.
• Use RBC systems effectively and follow policies and procedures to reduce cash differences, fraud and sundry losses.
• As Cash Custodian, handle cash ordering and redemption routines, partner with other Cash Custodians and Control Custodians for end-of-day balancing and outage identification.

Required profile

• Five minimum passes (Grades I, II or III or A, B or C), with Math and English compulsory.
• Proven customer service and operations acumen in a client-focused, target-driven environment.
• Nice to have: a Diploma or Associate Degree in Banking or a related field.

Required skills

• Leadership, multi-tasking, problem-solving and teamwork skills.
• Ability to listen, build rapport and find solutions for customers.
• Interest in mobile and digital devices and ability to guide clients through self-serve applications.
• Adaptability, data analysis and digital literacy.

What we offer

• Training and coaching from leaders who support your development.
• A dynamic, collaborative team and the chance to make a lasting impact.