Customer Service Specialist – Client Support (Remote)

About the role

We are seeking a reliable and detail‑oriented Customer Service Specialist to support clients and manage service‑related requests in a fully remote environment. The role involves guiding clients through vacation planning from start to finish, with a focus on family‑friendly travel.

Key responsibilities

• Respond to client inquiries promptly and professionally.
• Assist clients with vacation planning, including family‑friendly options and accommodations.
• Coordinate travel‑related services, scheduling, and updates.
• Provide clear communication and next steps throughout the process.
• Maintain accurate and organized client records and track request progress.

Required profile

• Strong communication and organizational skills.
• Ability to manage multiple tasks and priorities.
• Self‑motivated with the ability to work independently.
• Detail‑oriented with strong follow‑through.
• Comfortable using online tools and systems.
• Customer service or administrative experience preferred.
• Interest in travel and working with families is a plus.

What we offer

• Training and ongoing support.
• Flexible remote work environment.
• Opportunities for advancement and growth.
• Supportive team structure.
• Access to tools and systems needed for success.