Customer Success Manager – Strategic Named Accounts (B2B Sales)

About the role

The Customer Success Manager (CSM) will own the post‑sales relationship for high‑value strategic accounts in the Liberty Caribbean market, ensuring customers achieve maximum value from Liberty’s telecom solutions while driving retention and growth.

Key responsibilities

• Build and maintain trusted relationships with key stakeholders across assigned strategic accounts.
• Serve as the primary day‑to‑day contact for operational and service‑related matters.
• Conduct regular business reviews, health checks, and develop success plans aligned with customer objectives.
• Partner with the Global Account Manager to execute strategic account plans and identify expansion opportunities.
• Prepare reports, presentations, executive business reviews, and performance metrics.
• Coordinate internally across Sales, Operations, Technical Support, Service Delivery, Billing, Engineering, and Product teams.
• Monitor customer health, satisfaction, SLAs, and KPIs; proactively mitigate risks to renewal.
• Lead renewal readiness activities in partnership with Sales.

Required profile

• Bachelor’s degree in Business Administration, Telecommunications, IT or related field.
• 3–5 years experience in Customer Success, Account Management, Enterprise Support or Client Relationship Management.
• Experience supporting enterprise or strategic business customers, preferably in telecommunications or technology.
• Proven ability to work with cross‑functional teams in a fast‑paced environment.

Required skills

• CRM

What we offer

• Opportunity to work with a leading telecommunications company serving over 40 markets in Latin America and the Caribbean.
• Collaborative, cross‑functional environment with strong growth potential.