Enterprise Business Systems and Digital Transformation Specialist

About the role

The Trinidad and Tobago Civil Aviation Authority (TTCAA) is recruiting, by external advertisement, an Enterprise Business Systems and Digital Transformation Specialist. The role leads the Authority's enterprise-wide digital transformation initiative, mapping and redesigning business processes across all departments and turning them into business, functional and technical specifications for enterprise software procurement and implementation. It covers planning, procurement support, implementation, testing, change management and deployment.

Key responsibilities

• Consult with every department to document functions, procedures, pain points, systems, information flows, reporting and regulatory requirements.
• Map current "As-Is" processes and design future "To-Be" processes using methods such as BPMN, including automation, digital workflows, electronic approvals, mobile capabilities and AI opportunities.
• Prepare business, functional, technical, non-functional, data, reporting, integration, security, user and compliance requirements, ensuring they are procurement-ready.
• Assess existing software, infrastructure, cloud readiness, cybersecurity and disaster recovery, and recommend the preferred enterprise architecture.
• Support procurement with scope of services, statements of requirements, technical specifications, evaluation criteria, vendor demonstration scripts and acceptance testing criteria.
• Manage the project charter, schedule, budget, risk register, communication plan, quality assurance and roadmap; oversee configuration, data migration, UAT, pilot, rollout and aftercare.
• Run change management, including stakeholder communication, user training, super-users and adoption metrics.
• Set up project governance (steering committee, risk reporting, vendor monitoring) and define KPIs for efficiency, adoption, cost savings and ROI.

Required profile

• Master's degree in Information Systems, Computer Science, Business Administration, Digital Transformation, Project Management or a related discipline.
• Professional certification such as PMP, Change Management, Lean Six Sigma or equivalent.
• At least eight years of experience in enterprise business analysis, digital transformation, business process re-engineering, requirements development, stakeholder engagement and change management.

Candidates apply online through the TTCAA careers channel by 23 November 2026, attaching copies of all academic certificates; unsuitable applications will not be considered.