Operations Processor – Commercial & Casualty

About the role

The Operations Processor – Other Lines will ensure accurate and timely processing of Commercial and Casualty policies (excluding Marine). You will handle data entry, document preparation, and support day‑to‑day operational continuity within a fast‑paced insurance environment.

Key responsibilities

• Enter policy and client data into WebSTAR via M‑Files following underwriting instructions.
• Prepare, print, and dispatch policy contracts, schedules, invoices, certificates, and other key documents.
• Review and reconcile printed documents against underwriting instructions before dispatch.
• Comply with all Standard Operating Procedures of the Quality Assurance department.
• Provide high‑level customer service to internal and external stakeholders.
• Perform administrative duties assigned by the Coordinator, Team Leader, or Manager.

Required profile

• Five O‑Level subjects including Mathematics and English.
• Two A‑Level subjects.
• Minimum two years of data‑entry experience, preferably in the insurance industry.
• Strong attention to detail, integrity, and confidentiality.
• Customer‑service orientation and ability to work efficiently in a fast‑paced environment.

Required skills

• WebSTAR
• M‑Files