Quality Manager - Aviation

About the role

The Quality Manager reports to the General Manager and is responsible for compliance monitoring and ensuring that procedures for airworthy aircraft and safe operational practices meet governing regulations and the company's Quality Management System. The role works with stakeholders across Flight and Ground Operations, Aircraft Maintenance, Training and Stores to uphold authority and company standards, and fosters a culture of compliance, accountability and continuous improvement.

Key responsibilities

• Manage the Quality System, ensure its continuous improvement and compliance with regulatory requirements.
• Ensure adherence to quality policies and procedures in the Operations, Quality and Maintenance manuals, and run ongoing compliance reviews.
• Run the department's audit plan, resolve findings and implement corrective actions.
• Set and implement quality departmental goals supporting the organisation's strategy and objectives.
• Liaise with regulatory authorities and other stakeholders on Quality System matters.
• Monitor certificate renewals and authorisations for the Certificate of Release to Service and the Certificate of Maintenance Review.
• Ensure technical publications, specifications and drawings are kept up to date.
• Audit suppliers and contractors, and build working relationships with service companies and regulators.
• Train, develop and evaluate staff.

Required profile

• Aircraft Maintenance Engineer licence.
• Three years of experience maintaining the same aircraft category and class used by the organisation, including one year returning an aircraft to service.
• At least five years of aircraft maintenance experience, with at least three years of progressive supervisory experience or two years of managerial-level experience in aviation quality assurance.
• Certification in Quality Management or a related field.
• Post-secondary qualification in Aviation Management, Quality Management, Business Management or a related discipline is an asset.

Required skills

• Strong knowledge of TTCAA laws and regulations and industry best practice.
• Excellent analytical and auditing skills.
• Strong interpersonal and communication skills, with the ability to influence stakeholders.
• Supervisory, coaching and conflict resolution skills.