Systems Administrator I – IT Support & Maintenance

About the role

The Systems Administrator I provides first‑line technical support and assists in maintaining the availability of the company’s IT infrastructure. Reporting to the Information Technology & Systems Administration Lead, the role helps ensure reliable technology services and contributes to protecting information assets.

Key responsibilities

• Provide timely support for hardware, software, connectivity and user access issues.
• Set up, configure, troubleshoot and maintain end‑user devices and IT equipment.
• Assist with hardware maintenance, repairs and coordination with third‑party vendors.
• Manage asset life‑cycle activities such as tracking, deployment and recovery.
• Support the availability and reliability of networked information systems.
• Log, track and escalate IT support requests as required.
• Assist with the administration of Microsoft 365, Active Directory, user accounts, groups and permissions.
• Deploy, image, patch and configure workstations and endpoint devices.
• Perform routine backup checks and support disaster‑recovery activities.
• Promote cyber‑security best practices, including endpoint protection, access control and password hygiene.
• Participate in training, audits and cross‑departmental project support.

Required profile

• Entry‑level IT professional with a willingness to learn and follow documented procedures.
• Good communication skills and ability to work collaboratively with internal teams and external vendors.
• Attention to detail for logging and tracking support tickets.
• Commitment to participating in training and audit activities.

Required skills

• Microsoft 365 administration
• Active Directory Domain Services
• Endpoint device configuration and management
• Windows operating systems
• Network connectivity and basic network services
• IP phone and communication system support
• Workstation imaging and patching
• Backup verification and disaster‑recovery support
• Endpoint protection and cloud‑based security tools
• Access control and password hygiene practices