Computer Support Specialist – IT End User Support

About the role

V2X is seeking a Computer Support Specialist to provide front‑line technical assistance to end users on Ascension Island. The role supports Air Force and DoD IT operations, handling hardware, software and network issues in a fast‑paced environment.

Key responsibilities

• Deliver in‑person, phone and electronic support for desktop systems, laptops, mobile devices, printers, VoIP phones and software applications.
• Respond to and resolve trouble tickets using REMEDY or other government‑approved ITSM tools within defined response times.
• Install, configure, update and maintain classified and unclassified desktop/laptop hardware, peripherals and client/server devices.
• Perform client‑side support for personal wireless communication systems, public address systems and CAC unlock/reset procedures.
• Create, modify and delete user accounts in Active Directory and other network access tools for data, voice and video services.
• Apply security patches, updates and anti‑virus scans in line with DoD cybersecurity standards.
• Document support actions, ticket trends and resolutions; provide status reports to leadership.
• Assist with network monitoring, incident detection and performance trend analysis.

Required profile

• 1‑3 years of technical support experience in an enterprise or military environment.
• High School Diploma or GED; active Secret Clearance.
• CompTIA A+ certification required; Security+ preferred and DoD 8570 compliance if elevated privileges are needed.

Required skills

• Proficiency with Windows and Linux operating systems.
• Active Directory user account management.
• Experience with REMEDY or comparable government‑approved ITSM ticketing systems.
• Remote troubleshooting tools and ITSM platforms.
• Desktop and laptop hardware installation, configuration and maintenance.
• VoIP phone support and CAC unlock/reset procedures.
• Implementation of security patches, updates and anti‑virus solutions.
• Familiarity with DoD SDC configurations, DISA STIGs and cybersecurity policies.