CSC Tier 1 Engineer – 24/7 B2B Support

About the role

The CSC Tier 1 Engineer provides 24x7 B2B customer support, acting as the first point of contact for network and equipment issues. The role involves monitoring customer premise equipment, troubleshooting, and coordinating with internal and external resources to resolve problems.

Key responsibilities

• Monitor and respond to network alarms, telephone calls, emails and tickets, ensuring timely resolution within SLA.
• Troubleshoot switching, digital, optical and other telecommunications equipment from CPE to core access network.
• Log and track incidents using the ticketing system, maintain accurate records and generate performance reports.
• Escalate unresolved issues to senior staff and coordinate network maintenance activities.

Required profile

• Bachelor’s degree in Engineering/Computer Science or equivalent experience.
• At least 1 year of technical experience in a networking, NOC or customer‑service environment.
• Hands‑on experience with Cisco or Juniper devices and IP switching/routing.
• Ability to work nights, weekends and variable schedules in a fast‑paced environment.

Required skills

• CCNA or JNCIA certification (highly desirable).
• CompTIA Net+ and A+ (essential).
• ITIL knowledge (certification preferred).
• Strong troubleshooting of hardware, software and network issues across OSI Layers 1‑5.
• Proficiency with TCP/IP infrastructure and ticketing systems.