Account Service Agent

About the role

RBC is hiring an Account Service Agent in Port of Spain, Trinidad and Tobago, for its Personal & Commercial Banking platform. You will process simple to moderately complex client transactions across one or more RBC product lines using online input to systems, ensuring the quality and accuracy of incoming and outgoing workflow and documents. The role supports all jurisdictions in the Caribbean and may require work during Trinidad and Tobago-specific bank holidays.

Key responsibilities

• Open personal accounts and enrol clients in digital banking, contributing to business Client Service Commitments and Service Level Agreements
• Perform post-verification activities for the Roytrin product, client record amendments and accounts
• Check documents and data for completeness and accuracy, returning incomplete work to the submitter for correction
• Process non-financial activities on T24, FCIS and RIBS
• Meet established service quality standards and track daily work volumes
• Complete daily tracking worksheets for monthly compilation and assist other team functions as needed

Required profile

• Bank's minimum entry requirements: 5 O'Level passes including English and Mathematics
• Sound business knowledge of services and operations
• Strong client-first orientation and ability to handle demanding situations under tight deadlines
• Nice to have: Certificate in Management (e.g. ABE certification)

Required skills

• Ability to navigate a variety of bank applications
• Exposure to relevant bank technology
• Communication, critical thinking, customer service, time management and process improvements

Full-time position, 37.5 hours per week, salaried. Applications close on 11:59 PM on the day before the deadline (November 18, 2026).