Collateral Filing Agent

About the role

RBC is hiring a Collateral Filing Agent in Port of Spain, Trinidad and Tobago, for its Personal & Commercial Banking platform. You will manage, secure and keep the integrity of collateral files while supporting routine, non-complex data entry and online input transactions. The role is full time, salaried, with 37.5 hours per week.

Key responsibilities

• Fill and retrieve files, pull files for re-registration of mortgage-backed securities (MBS), box new loans for archival and file insurances, mortgages and CMAR queries
• Prepare files for new collateral and ensure requests are fulfilled in a timely manner, with emphasis on throughput, accuracy and repetition
• Provide consistent service within established benchmarks, contributing to Client Service Commitments and Service Level Agreements
• Check documents and data for completeness and accuracy, correcting issues promptly for the client
• Identify and recommend solutions to recurring errors and servicing gaps, and propose service improvements to the Reporting Officer
• Own client concerns at first point of contact and refer to a manager when needed
• Reduce revenue leakage and support revenue growth through other opportunity-spotting initiatives
• Follow the Global Information Risk Management framework, compliance policies, operational risk policies and due diligence standards

Required profile

• Bank's minimum entry requirements: 5 Ordinary Level subjects including English and Mathematics
• Ability to multi-task and adapt to the needs of clients and service partners
• Ability to work in a fast-paced environment
• Attention to detail with strong organisational skills
• Solid understanding of and ability to navigate a variety of bank applications
• Excellent teamwork mindset

Required skills

• Communication and customer service
• Critical thinking and interpersonal relationship management
• Operational delivery and process improvements
• Time management

What we offer

• Leaders who support development through coaching and managing opportunities
• A dynamic, collaborative team where initiative and hard work are recognised and rewarded
• Challenging work and opportunities to take on progressively greater accountabilities