Client Associate - Banking Branch

About the role

RBC is hiring a Client Associate for its Personal & Commercial Banking platform in Couva, Trinidad and Tobago. The role delivers the bank's client experience on the counter and floor, helping clients with day-to-day transactions and enquiries, advising on digital banking and, upon promotion, managing bulk cash operations as a Primary Cash Custodian. It is a regular, full-time, salaried position of 37.5 hours per week.

Key responsibilities

• Advise clients on everyday banking, new account opening, term deposits and credit cards, and refer them to a Sales Professional or book an appointment
• Manage client flow on the floor, welcome clients and guide them through RBC's multi-channel and digital solutions
• Resolve client concerns at first point of contact, log complaints and follow the complaint handling process
• Use RBC systems correctly and follow policies to reduce cash differences, fraud and losses
• As Cash Custodian: handle cash ordering and redemption, balance end-of-day with other custodians and control custodians, and identify outages

Required profile

• Five minimum passes (Grades I, II or III or A, B or C), with Math and English compulsory
• Proven customer service and operations acumen in a client-focused, target-driven environment
• Nice-to-have: Diploma or Associate Degree in Banking or a related field

Required skills

• Leadership, multi-tasking, problem-solving and teamwork
• Listening, rapport-building and client discovery
• Interest in mobile and digital devices and ability to help clients use self-serve applications
• Adaptability, data analysis and digital literacy

What we offer

• Training and coaching from leaders who support long-term career growth
• A dynamic, collaborative team in a progressive workplace