IT Technician

About the role

We are looking for a motivated IT Technician to join our Information Technology team. The successful candidate will be the primary point of contact for all IT support requests, ensuring that users have reliable access to hardware, software, and network services. This role combines hands‑on troubleshooting with the maintenance of security and documentation standards.

Key responsibilities

• Serve as the primary point of contact for IT support requests and technical assistance across the organization.
• Install, configure, maintain, and troubleshoot computer hardware, software, peripherals, and network systems.
• Diagnose and resolve hardware, software, connectivity, and system performance issues promptly.
• Repair or coordinate replacement of defective computer, network, and related technology equipment.
• Maintain security of desktop, laptop, and server environments through antivirus, firewall, and other security solutions.
• Create, maintain, and regularly update technical documentation, procedures, and support records.
• Evaluate and test new hardware, software, and technology solutions before implementation.
• Assist with system upgrades, updates, and technology improvement initiatives as required.

Required profile

• Associate degree in Computer Science, Information Technology, or a related field (or equivalent technical training/certification).
• Proven experience as an IT Support Specialist, IT Technician, or similar role.
• Working knowledge of computer hardware, software, operating systems, network technologies, and troubleshooting methodologies.
• Ability and willingness to participate in an on‑call support rotation.
• Strong organizational, time‑management and communication skills.

Required skills

• Microsoft Windows operating systems and related business applications.
• Network infrastructure and connectivity concepts.
• Cybersecurity principles, antivirus and firewall solutions.
• Hardware and software troubleshooting.
• Technical documentation and support record keeping.
• Windows Server environment and Active Directory.
• Help‑desk ticketing systems and remote support tools.
• Relevant certifications such as CompTIA A+, Network+, Microsoft certifications.