Operations Support Assistant

About the role

We are looking for a detail‑oriented Operations Support Assistant to provide administrative and operational assistance in a fast‑paced insurance environment. The role involves coordinating daily activities, maintaining accurate records, and supporting the delivery of business processes to ensure smooth operations across the organization.

Key responsibilities

• Perform data entry and maintenance of producer, broker, and binding information and commission schedules on WEBSTAR, including scanning and uploading supporting documents.
• Support administration of agents’/salesmen registration and licences, prepare agency/salesmen agreement packages, and maintain confidential producer files.
• Review customer due‑diligence forms for completeness and accuracy, updating WEBSTAR as needed.
• Prepare various letters (cancellation, commission entitlements, tenure) and assist with referrals such as quotations, renewals, and endorsements.
• Provide support for agency/broker meetings, conferences, and events, including preparation and distribution of monthly reports, training needs, meeting minutes, and presentations.
• Manage stationery and procurement requisitions for agencies and the department.
• Deliver “red‑carpet” service to agents, salesmen, and clients on assigned portfolios, monitor satisfaction, and handle queries.
• Accompany the incorporated agency team leader on agency visits.
• Liaise with TTII on CPD returns and with CBTT on application status.
• Assist with agency audits and perform any other duties assigned by the manager.

Required profile

• Strong organisational skills with a keen eye for detail.
• Customer‑service orientation and ability to work positively in a team‑based environment.
• Initiative and self‑management, capable of organising and prioritising work independently.
• Excellent written and oral communication skills.

Required skills

• WEBSTAR (system for data entry and record management).