Reservation Support Representative

About the role

We are looking for a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote environment.

Key responsibilities

• Respond to reservation‑related questions and requests, gathering client needs and preferences.
• Research availability, suggest appropriate service options, and assist with coordinating reservations and confirmations.
• Review reservation details for accuracy, communicate updates, and handle modifications or special requests.
• Maintain accurate client and reservation records, follow up on outstanding requests, and coordinate with service providers when necessary.

Required profile

• Strong written and verbal communication skills.
• Excellent attention to detail, accuracy, and organizational abilities.
• Customer‑focused, professional demeanor and ability to manage multiple tasks.
• Comfortable using email and online systems; ability to research and organize information.

What we offer

• 100% remote work environment with onboarding and training provided.
• Ongoing education, professional tools, and online resources.
• Continuing learning opportunities and a supportive team environment.