Sales Assistant

About the role

The Sales Assistant provides administrative, customer service and sales support to help coordinate the company's sales and activities. The role supports the Sales Supervisor and the wider Sales/Marketing function by processing customer orders, keeping accurate customer and sales records, handling enquiries and completing sales documentation accurately and on time.

Key responsibilities

• Receive and process customer orders and enquiries for the company's products, recording all relevant information accurately.
• Issue delivery notes and other approved sales documentation to customers.
• Answer enquiries about product availability, order status, balances and other routine sales matters.
• Record customer complaints and service issues and escalate them to the Commercial Manager.
• Maintain customer records and data entry, and assist in preparing and distributing customer statements for prepaid and credit customers.
• Provide account balances to customers in line with approved procedures.
• Keep records of customer contacts, orders, quotations, complaints and follow-up actions.
• Assist the Account Executive with quotation preparation, customer follow-up, sales documentation and business development.
• Monitor outstanding customer requests and follow up with internal departments for timely resolution.
• Help prepare monthly sales and activity reports and maintain confidentiality in all customer dealings.
• Carry out other duties assigned by the Commercial Manager.

Required profile

• Five O Level subjects including Mathematics and English Language, or equivalent combination of training, qualifications and experience.
• Two years of experience in a customer service environment.

Required skills

• Good analytical skills.
• Good management and organisation skills.
• Good customer relations and communication skills.