Customer Service Representative – Remote – Flexible Hours

About the role

We are seeking a Customer Service Representative to work from home with flexible hours. The successful candidate will deliver excellent service, handle transactions accurately, and support customers with their inquiries.

Key responsibilities

• Process customer payments, deposits, checks and other transactions accurately.
• Answer incoming calls and direct customers to the appropriate department.
• Assist customers with account and service inquiries and resolve concerns professionally.
• Maintain accurate customer records, documentation and up‑to‑date knowledge of company policies, products and services.

Required profile

• Strong attention to detail and excellent verbal and written communication skills.
• Previous customer service experience, preferably with cash‑handling, banking, retail or financial‑services.
• Professional, friendly approach and ability to handle confidential information.
• Organizational and problem‑solving abilities; capable of working independently and as part of a team.