Client Support Specialist

About the role

The Support Specialist assists clients in the small business segment at every stage of their customer journey. You will interact with Job Board clients by phone and email to help them resolve account issues and teach them how to optimise their accounts to reach their hiring goals.

Key responsibilities

• Take a consultative approach to understand clients' pain points and suggest solutions that impress them.
• Act as the client's product expert across the growing suite of products and educate them so they get the most value.
• Drive Client-Centric KPIs such as CSAT and conversion.

Required profile

• Minimum 3 CXC passes or equivalent qualification preferred, or a combination of experience and related skills and passing internal assessments.
• 1+ year of experience in customer service or B2B client support.
• Experience in online advertising, SEM, PPC, recruitment advertising or staffing agencies preferred.
• Must pass a criminal background check and drug test.

Required skills

• Strong oral and written communication skills.
• Quick learner with tech savviness, able to get up to speed and make an impact from day one.
• Proficiency in internet navigation and MS Office.
• Strong administrative skills.
• Ability to handle a high volume of inbound calls daily, work under pressure, multi-task and adapt to change.