Seasonal Gaming Digital Agent (Contract)

About the role

A seasonal, full-time contract position for a Gaming Digital Agent at the Portmore site. The agent works on the front line, answering customers by phone, live chat and email and resolving issues so they can enjoy their devices. Overtime, weekend and holiday work may be required.

Key responsibilities

• Answer general product and service questions from consumers on all contact channels
• Process transactions, give options and company perspective, and encourage continued use and purchase of products
• Update consumer account information and record consumer feedback
• Clarify concerns, research the cause of issues and explain the best resolution
• Answer incoming calls and make outbound calls or chats to give technical assistance on connectivity problems
• Troubleshoot escalated hardware and software problems and document technical issues to help build solutions and resources for the department
• Moderate the client's Tech Support Forums

Required profile

• High school diploma or at least 3 CXC passes, or equivalent qualification
• At least 3 months of customer service experience
• Prior call center experience in customer service and/or technical accounts preferred
• Familiarity with gaming brands, characters, consoles, platforms and games preferred

Required skills

• Strong verbal and written communication skills
• Strong organizational skills
• Ability to multitask