Lounge Agent

About the role

Swissport is seeking a dedicated Lounge Agent to deliver exceptional customer service to passengers in airport lounges. You will be the first point of contact, guiding guests through the lounge experience and ensuring smooth operations for arrivals, check‑ins, and flight information.

Key responsibilities

• Greet passengers, introduce lounge services, and assist with inquiries to maintain loyalty.
• Coordinate with service providers and supervise contracted staff for catering, cleaning, and maintenance.
• Support operational staff by handling seat changes, boarding‑card issuance, transit check‑ins, and reservation updates.
• Keep passengers informed about flight departures and any relevant updates.
• Restock shelves and coolers, answer phone calls, and perform duties assigned by the Lounge Supervisor.
• Follow the Corporate QHSE Manual, use personal protective equipment, and report incidents or unsafe conditions.
• Comply with ISO 9001, ISO 14001, ISO 45001, and ISAGO standards.

Required profile

• Minimum CXC O’Level passes in Math and English.
• At least two years of experience in a hospitality or service‑oriented environment, preferably in hotel, restaurant, or aviation.
• Strong passion for customer service and ability to work in a fast‑paced airport setting.

Required skills