Team Leader (Electrical) - Heavy Equipment Service

About the role

FT Farfan Limited is looking for a Team Leader (Electrical) to manage the day-to-day operation of the Electrical department of its Service Heavy Division. The post reports to the Service Manager and aims to deliver the company's overall profitability and customer satisfaction objectives.

Key responsibilities

• Plan, coordinate and dispatch service technicians daily and monthly, and analyse work-in-progress reports to improve service efficiency
• Manage quotations for Electrical jobs so that scope, hours and rates are clear to customers and submitted on time
• Ensure service calls are opened and billings are processed daily, weekly and monthly through the administrative staff
• Manage administrative staff so that 100% of customer feedback is collected daily and a 90% monthly customer satisfaction rate is achieved
• Work with the Parts Department on parts availability and minimum stock quantities
• Ensure technician reports and times are recorded and submitted on time, and review warranty claims with the Warranty Administrator to implement corrective actions
• Manage technician performance, including evaluations and development plans
• Help meet monthly service contract quotas with the SPSRs and contracts team lead, and obtain training for new and existing products with the Division Manager and supplier
• Lead technical investigations, develop processes for first-time fixes, and liaise with suppliers and customers on complex product issues
• Comply with and promote Health, Safety and Environmental (HSE) policies

Required profile

• Diploma in Electrical Engineering from a recognised technical institution, or at least 5 years' experience in a similar role with certificates from a recognised institute or OEM supplier
• Extensive experience in a technical administrative or service coordination role
• A degree in Electrical Engineering, a Diploma in Business Management, or 3 years of supervisory experience with excellent customer service are assets
• Strong technical background

Required skills

• Excellent interpersonal and communication skills
• Analytical and troubleshooting skills
• Ability to lead and motivate others and work in a fast-paced environment with minimal supervision