Training Specialist

About the role

We are looking for an experienced Training Specialist to design, deliver and continuously improve live and virtual training programs for new‑hire onboarding, ongoing employee development and corporate compliance within a Business Process Outsourcing environment.

Key responsibilities

• Deliver engaging live and virtual training for new hires, remedial needs, customer service, and corporate programs such as HIPAA and compliance.
• Develop, update and improve training materials, curriculum and job aids in collaboration with Training & Design teams.
• Identify training gaps and drive continuous improvement using trainee feedback and performance data.
• Support employee development through ongoing training based on performance and end‑user results.
• Coordinate training logistics, including scheduling, material preparation, room and equipment setup, and post‑training surveys.
• Serve as a mentor and role model, adapting instruction to varying skill levels and learning styles.
• Track, monitor and report on training completion, LMS activity and post‑training coaching.
• Ensure all training content and delivery comply with company policy, regulatory requirements and client expectations.
• Uphold strict confidentiality and integrity regarding PHI, PCI and sensitive company information.
• Maintain accurate training records and documentation for classes and participants.
• Maintain working knowledge of job functions, systems and applications (e.g., Epic).
• Travel to other locations on a limited, as‑needed basis and perform additional duties as assigned.

Required profile

• Strong verbal and written communication skills, including public speaking and group facilitation.
• Ability to train and support employees with varying skill levels and learning styles.
• Excellent customer service, interpersonal and collaboration skills; patience and positivity in all situations.
• Strong organizational, time‑management and multitasking abilities in a fast‑paced environment.
• Detail‑oriented, self‑motivated with strong follow‑up skills.
• Adaptable with the ability to shift priorities as needed.
• Knowledge of training strategies to develop, motivate and enhance employee performance.
• Ability to support employee development using performance results and feedback.
• Commitment to maintaining confidentiality of patient, employee and company information.
• Understanding and compliance with organizational policies, procedures and regulatory requirements.

Required skills

• Epic (healthcare information system)