Human Resources Manager
Nearshore Teleservices Trinidad · Chaguanas
Job description
About the role
We are looking for an experienced Human Resources Manager to lead all HR and recruiting functions for our Trinidad & Tobago operation, supporting roughly 150 employees across multiple business units. The role combines strategic HR leadership with hands‑on execution in a fast‑paced, results‑driven environment.
Key responsibilities
- Partner with site and business unit leaders to develop and implement HR strategies that drive workforce productivity and employee engagement.
- Manage full‑cycle recruiting for hourly, professional, technical and leadership positions, from sourcing to onboarding.
- Serve as the primary resource for employee relations, conducting investigations and advising on disciplinary actions, performance improvement plans and conflict resolution.
- Lead performance management processes and support managers in setting expectations and accountability.
- Support training, leadership development, succession planning and organizational effectiveness initiatives.
- Drive change‑management initiatives and implementation of new processes, technologies and business strategies.
- Ensure compliance with Trinidad & Tobago labour legislation, occupational health and safety requirements and other statutory regulations.
- Maintain HR policies, employee records and documentation in line with legal and company standards.
- Liaise with third‑party payroll provider to ensure accurate and timely payroll processing.
- Oversee HRIS, applicant tracking systems, personnel records and HR reporting, analysing workforce and recruiting metrics.
Required profile
- Strong understanding of HR best practices and Trinidad & Tobago employment legislation.
- Excellent interpersonal, negotiation and conflict‑resolution abilities.
- Proven ability to manage multiple priorities in a fast‑paced environment while maintaining confidentiality.
- Analytical and organizational skills with a results‑oriented mindset.
Required skills
- Proficiency with HRIS systems
- Experience using Applicant Tracking Systems (ATS)
- Advanced knowledge of Microsoft Office Suite
- Ability to generate and interpret HR reporting tools
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Published 1 week ago
Expires 1 month from now
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Nearshore Teleservices Trinidad
Chaguanas
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