People, Analytics & Technology Analyst

About the role

We are seeking an innovative and detail‑oriented People, Analytics & Technology Analyst to join our team. In this role you will leverage people data, technology and analytics to support decision‑making, improve HR processes and enhance the employee experience.

Key responsibilities

• Investigate, analyse and resolve reported People, Analytics & Technology system issues.
• Troubleshoot user queries and system errors, escalating where necessary.
• Create, maintain and execute reports, queries, data extracts and dashboards.
• Maintain data accuracy through audits, validations, reconciliations and exception reporting.
• Support approved configuration updates, workflow changes, security access, forms and data field maintenance.
• Document business requirements, process maps, SOPs, user guides and change logs.
• Support testing of system enhancements, releases and integrations, including User Acceptance Testing (UAT).
• Participate in implementation and optimisation projects for People technology solutions.
• Monitor recurring issues and system trends to identify root causes and recommend improvements.
• Identify training needs, develop training materials and deliver user support.
• Liaise with IT, vendors, auditors and internal stakeholders on system support, access and compliance matters.
• Maintain confidentiality and ensure compliance with data privacy, governance and access control requirements.

Required profile

• First degree in Computer Science, Information Technology, Data Analytics, Business, Human Resource Management or a related field.
• Minimum of 3 years’ experience supporting people systems, analytics, reporting, PCC operations or related technology‑enabled functions.
• Experience preparing reports, maintaining data quality and supporting end users.

Required skills