Claims Officer – South Office

About the role

The Claims Officer will manage the end‑to‑end processing of insurance claims for the South Office, ensuring settlements are handled promptly, efficiently and in line with policy terms. You will act as a key point of contact for insured parties, third‑party claimants and internal teams, delivering professional service throughout the claims lifecycle.

Key responsibilities

• Process claim transactions, negotiate settlements and ensure compliance with contract conditions.
• Maintain strong relationships with internal and external customers, responding to queries promptly.
• Liaise with Customer Service to log and manage complaints in a timely manner.
• Collect, verify and archive KYC documentation in accordance with SOPs.
• Inspect damaged vehicles, take photographs and appoint loss adjusters or investigators as needed.
• Research and analyse information to confirm liability and quantum, supporting senior staff.
• Negotiate settlement terms, manage reserves and provide recommendations.
• Prepare data for monthly claim reports and loss‑experience requests.
• Identify potential recovery cases and coordinate with the Subrogation Unit.
• Enter and discharge payments, record salvages, and maintain an effective claims diary.

Required profile

• Minimum three (3) years of experience in insurance claims handling or a related field.
• Strong customer‑service orientation and excellent communication skills.
• Ability to work independently, manage multiple cases and meet deadlines.
• Attention to detail and solid analytical abilities.

Required skills