Customer Service Representative (Industrial Group)

About the role

Brydens is hiring a Customer Service Representative for its Industrial Group in San Juan, Trinidad and Tobago. The role reports to the Senior Sales Coordinator and focuses on the accurate and timely processing of invoices and quotations.

Key responsibilities

• Prepare invoices and quotations accurately and within the target turnaround time.
• Provide customers with pricing, product features and availability.
• Ensure accuracy of quantities, pricing and applicable discounts.
• Work with the Sales Manager, Sales Representative, Senior Sales Coordinator and Accounts team to meet customer requests.
• Prepare weekly and monthly reports.
• Handle customer billing inquiries and concerns, and submit invoices and quotations through customer portals.
• Prepare and submit service request forms, item return authorisation and goods return notes.
• Source and prepare purchase orders for local items, record lost sales and process delivery notes.
• Make outbound calls to potential and existing customers to promote products and special offers.
• Maintain adherence to ISO standards and HSE policies, and follow any other duties assigned by management.

Required profile

• Five CXC or GCE O' Level passes, including English and Mathematics.
• At least two years of customer service experience.
• Excellent interpersonal, oral and written communication skills, and the ability to work in a fast-paced environment with little supervision.

Required skills

• Proficiency in the Microsoft suite of applications.