General Manager (Operations, Process Optimization, Multinational Clients) - Caribbean

About the role

GateSource HR Caribbean Division is recruiting, on behalf of a strategic client, a General Manager responsible for optimizing the business's operational performance. The role covers safe and efficient operations, regulatory liaison, process improvement, and managing relationships with multinational clients in the designated market.

Key responsibilities

• Communicate regularly with senior leadership, employees, vendors and stakeholders, and collaborate with senior management on short- and long-term strategic goals.
• Establish, enforce and maintain safety and quality assurance standards, and oversee daily operations within budgets and timelines.
• Conduct monthly analysis of sales reports and operational costs, and develop strategies to reduce costs, minimize waste and boost productivity.
• Supervise accounts payable and receivable, approve operational invoices, and monitor vendor pricing, rebates and service agreements.
• Oversee inventory and materials management, manage client concerns such as equipment quality and on-site incidents, and represent the organization in high-level client discussions.
• Lead and support large teams, implement career development plans for direct reports, and foster trust, diversity and inclusion.
• Manage relationships with multinational clients, cultivate strategic partnerships, and identify opportunities to improve service delivery and expand business.

Required profile

• Bachelor's degree in business administration, operations management or a related field.
• At least 8 years of experience in an operations management role within FMCG, retail or food and beverage.
• Familiarity with international operations, labor laws and collective agreements is a plus.
• Demonstrated ability to oversee multiple departments and a proven track record of building inclusive teams.

Required skills

• Strong budgeting and financial oversight, effective delegation and conflict resolution and negotiation skills.
• Proficiency in general business software and Microsoft Office Suite.
• Excellent written and verbal English; Spanish is advantageous.

What we offer

• Competitive benefits package.
• Health insurance.
• Staff meals.