Sales Support Specialist – Multinational Corporations

About the role

The Sales Support Multinational Corporations is an on-site role with Liberty Business in Trinidad that provides commercial and administrative support to the Global Account Management organization serving multinational customers. It works closely with Global Account Managers, Customer Success Managers and internal teams so that opportunities, customer requests, quotes, contracts and commercial activities move efficiently from identification through execution.

Key responsibilities

• Provide day-to-day commercial support to Global Account Managers managing multinational and high-value accounts
• Prepare and coordinate quotations, proposals, pricing requests and commercial documentation, and track them through the sales pipeline
• Coordinate pricing and approval processes, and maintain opportunity, forecast and customer data in the CRM and ERP systems
• Support the end-to-end quotation process, including compliance with commercial policies and pricing guidelines, and coordinate order handoff to implementation teams
• Support strategic account plans, account performance reports, renewals and customer communications
• Support weekly/monthly sales reporting and forecasting, and highlight delays, risks or gaps to the GAM and sales leadership
• Support contracts, amendments and renewals, working with Finance and Legal to obtain approvals and track milestones and expiry dates
• Respond to customer requests, track open commercial actions and escalate issues to the appropriate GAM or functional leader

Required profile

• Bachelor's degree in Business, Sales, Marketing, Telecommunications, Finance or a related discipline preferred
• 3-5+ years of experience in sales support, sales operations, account management, commercial operations or a similar role
• Experience in telecommunications, technology, IT services, cloud or managed services preferred
• Experience supporting enterprise or multinational customers preferred
• Experience across multiple functions, countries or business units is an advantage

Required skills

• CRM platforms such as Salesforce, Microsoft Dynamics or equivalent
• Strong proficiency in Microsoft Office, especially Excel and PowerPoint
• Commercial acumen: understanding of the sales cycle, quoting, contracts, pricing and revenue opportunities
• Organization, stakeholder management, communication, analytical and proactive skills