Training Specialist – BPO Onboarding & Compliance

About the role

We are looking for a Training Specialist to design, deliver and continuously improve live and virtual training programs for new‑hire onboarding, employee development and corporate compliance within a Business Process Outsourcing environment.

Key responsibilities

• Deliver engaging live and virtual training for new hires, remedial needs, customer service, and corporate programs such as HIPAA and compliance.
• Develop, update and improve training materials, curriculum and job aids in collaboration with Training & Design teams.
• Identify training gaps and drive continuous improvement using trainee feedback and performance data.
• Support employee development through ongoing training based on performance results.
• Coordinate training logistics, including scheduling, material preparation, room and equipment setup, and post‑training surveys.
• Serve as a mentor and role model, adapting instruction to varying skill levels and learning styles.
• Track, monitor and report on training completion, LMS activity and post‑training coaching.
• Ensure all training content complies with company policy, regulatory requirements and client expectations.
• Uphold strict confidentiality and integrity regarding PHI, PCI and sensitive company information.
• Maintain accurate training records and documentation for classes and participants.
• Maintain working knowledge of job functions, systems and applications (e.g., Epic).
• Work regular business hours with reliable attendance and travel to other locations on a limited, as‑needed basis.
• Perform additional duties as assigned.

Required profile

• Strong verbal and written communication skills, including public speaking and group facilitation.
• Demonstrated ability to train and support employees with varying skill levels and learning styles.
• Excellent customer service, interpersonal and collaboration skills.
• Ability to maintain a working knowledge of multiple systems and applications (e.g., Epic).
• Strong organizational, time‑management and multitasking abilities in a fast‑paced environment.
• Detail‑oriented, self‑motivated with strong follow‑up skills.
• Adaptable with the ability to shift priorities as needed.
• Knowledge of training strategies used to develop, motivate and enhance employee performance.
• Ability to support employee development using performance results and feedback.
• Ability to maintain confidentiality of patient, employee and company information.
• Understanding and compliance with organizational policies, procedures and regulatory requirements.

Required skills

• Epic
• Learning Management System (LMS)
• HIPAA compliance knowledge
• PCI compliance knowledge