People, Analytics & Technology Analyst

About the role

We are looking for an innovative and detail‑oriented People, Analytics & Technology Analyst to join our People, Culture & Capability team. In this position you will leverage people data, technology and analytics to support decision‑making, improve HR processes and enhance the employee experience.

Key responsibilities

• Investigate, analyse and resolve system issues reported by users across People, Culture & Capability.
• Create, maintain and execute reports, queries, data extracts and dashboards while ensuring data accuracy through audits and validations.
• Support approved configuration updates, workflow changes, security access, forms and data field maintenance.
• Document business requirements, process maps, SOPs, user guides and change logs; assist with testing of system enhancements, releases and integrations, including User Acceptance Testing.
• Identify training needs, develop training materials and provide user support.
• Liaise with IT, vendors, auditors and internal stakeholders on system support, access and compliance matters.
• Maintain confidentiality and ensure compliance with data privacy, governance and access control requirements.

Required profile

• First degree in Computer Science, Information Technology, Data Analytics, Business, Human Resource Management or a related field.
• Minimum of 3 years’ experience supporting people systems, analytics, reporting or related technology‑enabled functions.
• Experience preparing reports, maintaining data quality and supporting end users.

Required skills

• Data analysis and reporting
• Dashboard development
• System administration and configuration
• User Acceptance Testing (UAT)
• Documentation of business processes and technical changes