People, Analytics & Technology Analyst

About the role

We are looking for an innovative and detail‑oriented People, Analytics & Technology Analyst to support our People, Culture & Capability function. In this role you will use people data, technology platforms and analytics to drive informed decisions, improve HR processes and enhance the employee experience.

Key responsibilities

• Investigate, analyse and resolve issues reported on people‑technology systems, troubleshooting user queries and escalating when necessary.
• Create, maintain and execute reports, queries, data extracts and dashboards while ensuring data accuracy through audits, validations and reconciliations.
• Support system administration tasks such as configuration updates, workflow changes, security access, form and data‑field maintenance.
• Document business requirements, process maps, SOPs, user guides and change logs; support testing of system enhancements, releases and integrations, including User Acceptance Testing.
• Participate in implementation and optimisation projects for people‑technology solutions and monitor recurring issues to recommend improvements.
• Identify training needs, develop training materials and provide user support; liaise with IT, vendors, auditors and internal stakeholders on system support, access and compliance matters.
• Maintain confidentiality and ensure compliance with data‑privacy, governance and access‑control requirements.

Required profile

• First degree in Computer Science, Information Technology, Data Analytics, Business, Human Resource Management or a related field.
• Minimum of 3 years’ experience supporting people systems, analytics, reporting or related technology‑enabled functions.
• Experience preparing reports, maintaining data quality and supporting end users.

Required skills

• Strong analytical and problem‑solving abilities.
• Experience with people‑technology platforms and reporting tools.
• Knowledge of data‑governance, privacy and compliance standards.