People, Analytics & Technology Analyst

About the role

We are looking for an innovative and detail‑oriented People, Analytics & Technology Analyst to join our People, Culture & Capability team. In this position you will combine people data, technology platforms and analytics to support data‑driven decision‑making, improve HR processes and enhance the employee experience.

Key responsibilities

• Investigate, analyse and resolve issues reported on people, analytics and technology systems, escalating when necessary.
• Create, maintain and execute reports, queries, data extracts and dashboards while ensuring data accuracy through audits and validations.
• Support system administration tasks such as configuration updates, workflow changes, security access, form and data field maintenance.
• Document business requirements, process maps, SOPs, user guides and change logs; assist with testing of system enhancements, releases and integrations, including UAT.
• Identify training needs, develop training materials and deliver user support to internal stakeholders.
• Liaise with IT, vendors, auditors and internal teams on system support, access and compliance matters.
• Maintain confidentiality and ensure compliance with data‑privacy, governance and access‑control requirements.
• Participate in projects that improve automation, employee experience, compliance and operational efficiency.

Required profile

• First degree in Computer Science, Information Technology, Data Analytics, Business, Human Resource Management or a related field.
• Minimum of three years’ experience supporting people systems, analytics, reporting or related technology‑enabled functions.
• Proven ability to prepare reports, maintain data quality and provide end‑user support.

Required skills

• People systems support and issue resolution.
• Reporting, analytics and data management.
• System administration and configuration.
• Documentation, testing and process improvement.
• User training and stakeholder support.
• Governance, compliance and data confidentiality.